Shannon and Margaret Schmittou acquired Coppell Tire & Auto, a small reputable auto repair shop, in May 2002.  Why?  After a career working as an ASE certified mechanic for several brand name shops, Shannon was tired of the industry's often deserved negative reputation and felt there was a better way of doing business.  People simply want a shop they can trust! 

Customers are immediately struck by Shannon's low-pressure, down-home style.  And, the first time he tells you that you don't need, or can put off, work someone else pressured you to buy, you know it's the real thing. 

Shannon believes in the importance of repeat business and depends on word of mouth.  So his strategy is simple: provide quality service at a reasonable price, deliver what you promise, and take pride in what you do. 

the team

Shannon's team consists of five technicians and several apprentices.  Wife Margaret keeps the shop running with her administrative talents.  And if you're an early riser, you'll meet Brad, the service manager, who splits duties with Shannon by opening every morning.

While our prices are considerably less than a dealer, we are not a discount shop.  We aim to charge a fair price, competitive with other independent or aftermarket auto repair services.  What you pay for are talented technicians and quality parts, not fancy facilities and costly advertising.

The primary way we keep your cost low is by fixing what you need and never selling you what you don't.  This starts with an accurate diagnosis, so that we fix the cause, not a bunch of reoccurring symptoms.

Another way is to shop around for parts.  Quality work requires quality parts, but you shouldn't have to overpay to get them.  We maintain a considerable supplier network to assure competitive pricing.  At times we know from experience who offers the best price and service.  Other times we have no choice but to buy from the dealer.  The rest of the time we get multiple quotes.  If you need the work done immediately, we'll use the best local quote.  If you have time, we may find significant savings elsewhere.

Coppell Tire & Auto is a NAPA AutoCare Center.  It is not a franchise, but rather, a quality standard where independent repair business owners are invited to join based upon their community reputation, integrity, qualifications, and expertise.

What this means for you is that our services are backed by the best consumer warranty in the industry and honored at over 13,000 facilities nationwide.  The NAPA AutoCare Peace of Mind Warranty provides coverage on qualifying repairs for 12-months or 12,000-miles, whichever occurs first.